Credit-note approval and sales adjustment
When a commercial adjustment exceeds your threshold (for example, 10,000 or more), Nous runs the full validation and signature chain without scattered emails or spreadsheets.
- Request: an account executive submits the adjustment from Web or mobile indicating customer, invoice, and business justification.
- Governance: the kernel evaluates rules top to bottom (contractual discount vs. sales adjustment) and triggers the chain SITE_MANAGER → GOP → DIRECTOR_SEGMENTO → CFO.
- Execution & SLA: notifies via inbox, email, and Teams; if an approver does not respond within the SLA, Nous automatically calls them over voice:SIP.
- Outcome: L1/L2 signature with signer PIN, document ready for official digital signing, and full decision lineage in the event viewer.