1. Who we are
This website, nousengine.co (the "Site"), is operated by EBM CONSULTING S.A.C., RUC 20557438191, domiciled in Lima, Peru (hereinafter "EBM CONSULTING" or "we").
Nous is a product under the Socosoft brand. EBM CONSULTING S.A.C. is the legal entity that operates the Site, markets Nous, and is responsible for these terms.
Contact: info@socosoft.com.
If you are in the European Union, please also see Annex G in Compliance.
2. Purpose of the Site
The Site provides information about Nous, an enterprise artificial intelligence agent platform, and allows you to request a demonstration. The Site does not sell products or services online. Contracting Nous is governed by a separate agreement signed with each customer (the "Agreement"). If the Agreement and these terms conflict, the Agreement prevails.
3. Use of the Site
By using the Site you accept these terms. You agree not to:
- a) attempt to access systems, accounts, or data without authorization;
- b) interfere with the operation of the Site, including unauthorized load testing or scanning (to report vulnerabilities, use the channel in Compliance › Security);
- c) use the Site to submit unlawful content or third-party personal data without a legal basis.
Vulnerability reporting channel: Compliance › Security.
4. Informational content and demonstrations
Screens, examples, and use cases shown on the Site are illustrative and use simulations with fictitious data. The features, timelines, and terms of Nous that apply to a customer are those set forth in its Agreement and the documentation delivered with it. Nothing on the Site constitutes a binding offer.
5. Intellectual property
The texts, design, logos, the "Nous" and "Socosoft" trademarks, and the software described on the Site belong to EBM CONSULTING or its licensors. You may quote content from the Site for informational purposes by citing the source. Any other use requires prior written authorization.
Third-party trademarks mentioned on the Site, such as in the connector catalog, belong to their respective owners. Their mention indicates technical compatibility only and does not imply affiliation or endorsement.
6. Customer data, intellectual property, and AI
This section summarizes how we handle information from organizations that contract Nous. If the Agreement regulates any matter differently, the Agreement prevails.
- a) What customer data is. All information that the customer or its users upload, generate, or route through Nous: instructions and configurations, conversations with agents, documents and files, agent memory, inputs received by Nous and outputs it produces, and audit log records.
- b) Ownership. Customer data belongs to the customer. EBM CONSULTING acquires no rights over it. We only process it to the extent necessary to provide the service, deliver support when requested by the customer, and comply with applicable law, always in accordance with the customer’s instructions and the data processing agreement (DPA). When Nous runs on customer hardware or private cloud, customer data remains under the customer’s administration, and EBM CONSULTING only accesses it if authorized by the customer.
- c) Model training. Customer data is processed solely in accordance with the customer’s instructions and the Agreement, and is not used outside that scope.
- d) Usage data and telemetry. Usage metrics are distinct from customer data: technical metrics about service operation such as installed version, errors, performance, and usage volume, without customer data content. EBM CONSULTING may use them to operate, secure, bill, and improve Nous as provided in the Agreement. When used outside the customer relationship, they are used in aggregated or anonymized form.
- e) Outputs. As between the parties, outputs generated by Nous for the customer belong to the customer, to the extent applicable law recognizes rights in them. Outputs from an AI system may be similar or identical across users and may contain errors. The customer is responsible for reviewing outputs before using them.
- f) What remains with EBM CONSULTING. Nous, its software, documentation, templates, standard workflows, trademarks, and product improvements remain the property of EBM CONSULTING or its licensors. The customer receives the license set out in the Agreement. If the customer sends us feedback or suggestions, we may use them without obligation, without using its customer data.
- g) Third-party models. If the customer authorizes Nous to use models from external providers, the content Nous sends them for processing leaves toward those providers and is also governed by their terms and policies in addition to the Agreement. The customer decides which providers to authorize and with what data.
7. Third-party links
The Site may link to third-party websites. We do not control their content or their privacy practices.
8. Liability
We maintain the Site with reasonable care, but we do not warrant that it will be free of errors or interruptions. To the extent permitted by applicable law, we are not liable for damages arising from the use of information on the Site. This limitation does not exclude liability that cannot be excluded by law, such as liability for willful misconduct or gross negligence, nor statutory consumer rights.
10. Children
The Site is intended for businesses and professionals. It is not directed at minors and we do not knowingly collect data from anyone under 18. If you believe a minor has sent us personal data, write to info@socosoft.com and we will delete it.
11. Changes
We may update these terms. The date at the top indicates the latest version.
12. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Peru and any dispute is submitted to the competent courts in Lima, Peru. This does not deprive you of mandatory rights and forums granted by the law of your country of residence.